Reports and Accounts
200%
Real expansion
Active portfolio growth target by 2030
40%
Greater speed
Reduction in claims response and settlement time
90%
Quality standard
Customer satisfaction target
5+
National presence
Expansion to provincial capitals
Targets 2025–2030
Growth with concrete targets
We don't make vague promises. Horizonte Seguros has set specific targets for 2025-2030 and we're committed to reporting on each one. Growing the active portfolio by 200% means bringing protection to more Mozambican families and businesses currently uninsured.
Cutting claims response and settlement time by 40% means customers won't wait weeks for resolution when the unexpected happens. Reaching 90% customer satisfaction means we won't stop until nearly all our customers confirm the service is worth the trust they've placed in us.
To get there, we're investing in digital processes, continuous team training, and physical presence in more provincial capitals.
Execution
Performance Indicators
- Expansion to more provincial capitals, bringing insurance where it's still lacking
- Launch of new products to cover risks other insurers overlook
- Sustainable growth in gross premiums written without compromising quality
- Cost optimisation to offer more competitive pricing
Transparency
Audited transparency
Our reports meet strict internal audit standards and are prepared in compliance with the regulatory requirements of Mozambique's insurance sector. Every figure is verifiable.
Every indicator we publish is a promise of improvement.
We publish figures not to tick a box. We publish because we believe transparency is the best tool for trust, and because we want customers, partners, and regulators to track our progress.
The pillars that guide our performance
- Growth
- Efficiency
- Transparency
- Innovation
- Sustainability
- Quality
Published reports
Reports and accounts available for review and download.
What will appear here
- Title and period of each report
- Publication date
- PDF file to download
No reports available yet
The targets above are public. The reports that support them are not yet available for download on this page and will be published as they are approved.
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Each report will appear here with its publication date and download link.
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Request our performance reports or speak with the team to clarify any questions about company targets and indicators.