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Horizonte Seguros

Make a complaint

If something went wrong, we want to know. Every complaint is recorded, assigned, and answered.

Your complaint

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If the complaint is about a policy or claim, this helps us find the right case.

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Dates, names, and what was said help us understand the issue.

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Tell us what would be a fair resolution for you.

What happens next

  • Your complaint is recorded with the date and sent to the manager of the relevant department.
  • The case is reviewed with everyone involved, from both sides.
  • You'll receive a written reply at the email you provided.